Nowsta Worker App FAQ

Below, we've listed some of the most frequently asked questions about the new Nowsta mobile app. If you have a question and don't see it answered here, please contact help@wdhstaff.com

Getting Started with the Nowsta App

How can I download and log-in to the Nowsta Workers app?
Learn how to download the Nowsta Workers app here. 

 

How do I enable push notifications?
Learn how to enable push notifications for iPhone here.
Learn how to enable push notifications for Android phones here

Availability

How can I input and edit my availability?
Learn how to input and edit your availability here.

I received an availability request. How do I respond?
Learn how to view and respond to an availability check here.

What is an availability check?
Learn more about availability checks here.

Tracking Time in the Nowsta Workers App

How can I do self check-in in the Nowsta Workers app?
Learn how you can use the Nowsta app's GPS check-in functionality here.

I'm an event manager. How can I check-in the staff working my event?
See our guide to checking in other staff at an event here.

 

How to download and log-in to the Nowsta Workers app

STEP ONE: Downloading the Nowsta Workers app

iPhone or iPad Users:

  1. From your iPhone or iPad, open the App Store app.

  2. Search for Nowsta and select the Nowsta: Workers app.

  3. Download the app to your device.

 

Android Users:

  1. From your Android phone or tablet, open the Google Play store app.

  2. Search for Nowsta and select the Nowsta: Workers app.

  3. Download the app to your device.

 

STEP TWO: Logging-In to the Nowsta Workers app

 

I already activated my Nowsta account

If you have already activated your account by email, you can log-in to the Nowsta app by entering your email and password. 

 

Not sure of your password?

Reset it using the Password Reset link in the app or on the web.

 

I haven't activated my Nowsta account

If you have not yet activated your account via email, you can tap Account Activation link in the bottom left.

You'll be prompted to enter your phone number and will receive a unique code via text message to activate your account.

For questions, please contact help@wdhstaff.com

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How to view and respond to jobs on the Mobile App

You can view and respond to pending jobs in a few sections of the Nowsta mobile app.

Pending jobs are visible on the Home tab.

 

Jobs are also visible on the Jobs tab. You can choose to display these jobs in a list view by tapping Cards or in a calendar view by tapping Calendar.

Tap on the job request from any of these views to see more details about the job and to accept or decline a request.

 

How to view and respond to jobs on the Web (my.nowsta.com)

  1. Login to my.nowsta.com

  2. Go to the Pending Jobs tab

  3. Select an event to see the full description (or stay on the pending jobs screen and Accept / Decline jobs by clicking the respective buttons, as seen in the image below)

  4. Select Accept to confirm the job. The job will then appear in the Confirmed Jobs tab.

  5. Select Decline if you are unable to work the job.

If you have confirmed a job, but can no longer work, please contact orders@wdhstaff.com right away.

 

There is not a messaging function in the app or a way to reverse a job confirmation and it must be done by an admin at WDH.

For questions, please contact help@wdhstaff.com

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How to check if push notifications are enabled on iPhone

Open up the Nowsta Workers app and select the More tab on the far right of the menu bar at the bottom of your screen.

 

Once in that section, scroll down to see if Push Notifications are enabled. If so, you're all set!

 

How to enable push notifications:

  1. Go to the Settings app on your phone

  2. Select Notifications 

  3.  Select Nowsta

  4.  Toggle Allow Notifications to enable push notifications

 

Once this has been completed, you will receive push notifications to your phone.

For questions, please contact help@wdhstaff.com

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How to check if push notifications are enabled on Android.

To verify whether or not Push Notifications are enabled for your account, open up the Nowsta Workers App on your mobile device and select More on the bottom right side of the menu bar.

 

Once in that section, scroll to the bottom of the page and you'll be able to see if Push Notifications are enabled. If so, you're all good to go! 

 

How to enable push notifications:

  1. Go to your general Settings page for your specific phone

  2. Search for Nowsta using the search bar at the top of the page

  3. Select Nowsta

  4. Select Notifications

  5. Toggle "Show Notifications" on to enable push notifications  

 

Once this has been completed, you will receive push notifications to your phone.

For questions, please contact help@wdhstaff.com

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How to input or edit your availability

Overview

You can use the Nowsta mobile app or website to input what days and times you are available to work. This information will be visible when Wine & Dine is scheduling shifts, and is a great way to keep us up to date on when you're able to work.

 

Considerations

Though there are several ways to input availability, you will still need to reach out to help@wdhstaff.com if you need to request time off or mark any dates as unavailable. The app does not allow workers to input unavailability. 

How To Input and Edit Availability

Inputting availability from the Mobile App:

(1) Open the Nowsta workers app. 
(2) Select the Jobs tab

(3) Select Calendar

(4) Choose a day on the calendar and tap Set Availability to enter your available time range.

You can choose the time range and select whether you'd like the availability range to repeat in the future.

To Edit an Availability range: 

  • Select the date for which the availability is set

  • Adjust times if necessary

  • If editing times: select Save in the upper righthand corner of the app

 

To Delete an Availability range:

  • Select the date for which the availability is set

  • Select Remove to delete the availability

  • Opt to delete from this day only or for all future repetitions

 

To input availability from my.nowsta.com:

  1. Log-in to my.nowsta.com

  2. Select the Availability Calendar

  3. Select a date to add your availability

  4. Input start/end times (Or choose Available All Day option)

  5. If you would like to repeat over multiple days, toggle Repeating Availability on and select the days of the week you would like to repeat your availability

  6. Select Create to finalize your availability

For questions, please contact help@wdhstaff.com

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I received an Availability Request. What is it, and how do I respond?

Overview

From time-to-time, your staffing manager may send you an availability request to see if you're available and willing to work on a certain day or time. This isn't a formal job request, it is simply a check to see if you would be available should an event shift open up for that particular time. 

How to Respond

This request will come via the Nowsta mobile app or by text message.

If you click on the notification, you'll be able to respond to the availability request from the Nowsta mobile app or my.nowsta.com (if you have not downloaded and activated the mobile app).

You can respond to the availability request right from the dashboard of your Nowsta app.

 

Or click into the request for more details and to set a custom time range.

For questions, please contact help@wdhstaff.com

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How can I do self check-in in the Nowsta App?

The easiest way to check-in for a job is to find it on the home tab of your Nowsta app. Simply swipe until you see the job, then hit punch-in.

You can also locate the job in the Jobs tab and clock-in there. Simply find and select the event, then select Timeclock.

You can follow the above instructions to start or end a break or clock-out as well.

For questions, please contact help@wdhstaff.com

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How can I clock in other workers on an event?

Overview

If you're an event manager or captain at an event, your may be responsible for clocking in the staff who are working under you at that event. Simply put, if the position you are working has Time Card Supervisor Access, you will be able to clock others in from the Team tab within the event. 

For questions, please contact help@wdhstaff.com

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Wine & Dine Hospitality Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Wine & Dine Hospitality Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Wine & Dine Hospitality Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Wine & Dine Hospitality Inc. employees to perform their job duties may result in discipline up to and including discharge.

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